Follow these tips before you list your items on Carousell.
If you’ve been a seller on consumer marketplace Carousell, I’m sure you can agree that it’s no walk in the park because of the personalities you potentially have to deal with before making a sale.
We’ve seen it all: Buyers who ask 1,350 questions about the product (and make you snap photos of it from every angle in different lighting) and then decide it’s not for them. Buyers who agree to meet you, and then ghost you 15 minutes before the appointment time. Buyers who are rude and abrupt in their enquires. Buyers who haggle when you’ve already priced an item so low that asking for a discount is offensive.
So what can you do to reduce the heartache and maintain your sanity while trying to declutter your home? Read on.
(Also read: 6 Ways To Deal With Clothes You Don’t Want)
1. Don’t expect too much
I’ve come to develop a pretty laissez faire attitude when it comes to Carousell. Assume nothing and expect even less — the deal is not done until the cash actually grazes your hand, or bank account. In fact, I tell myself that I’m probably not going to sell anything (cue shrug). And if I do, it’s a bonus. This helps to keep my expectations in check, so that I don’t feel crushed when my $65 bottle of perfume was ALMOST sold.
2. Be detailed
To prevent multiple questions of the same kind, include as many details as possible in your listing. Be honest: Talk about flaws if there are any, the number of times you’ve used it, and even why you are selling it — that adds credibility. Also make sure you state any conditions you might have: If you don’t want trades, low-ballers, or meet-ups, state it upfront.
(Also read: 7 Ways To Declutter Your Space)
3. Give yourself some wiggle room on price
Set your price higher than what you were willing to let the item go for, but not quite high enough to scare away potential buyers. You can then offer a “discount” when customers come a knocking . This makes you look good and you don’t feel the pinch.
(Also read: How To Make Money From Stuff You Don’t Need)
4. Research, research, research
Before getting into a lengthy negotiation with a potential buyer, click on the buyer’s profile to check the feedback they’ve received. For me, if someone’s negative reviews make up more than 10% of the total feedback, that’s a sign for me to decline dealing with them. Of course, you can always ask the buyer about their negative reviews to see if there are valid reasons behind them.
5. Ask for offers
When the deal is almost through (that is, negotiations about price and location are done and a meet-up is imminent), get the buyer to make a formal offer. This gives you a small measure of protection because you can then leave feedback for each other — and there’s a higher chance the buyer won’t flake out. It’s not a guarantee, but at least you can leave an angry rant about the irresponsibility of this buyer and save another person from your fate.
6. Be safe
For added security, ask buyers to pay you via CarouPay, Carousell’s payment feature which allows people to pay directly within the app using DBS PayLah!, credit or debit cards. It’s a win-win situation: buyers will be less likely to back out since payment has been made; CarouPay holds onto the funds until buyers have received their items, so that gives you extra cred.
7. Be patient
When someone tries your patience, take the high road and keep your cool. What’s really going on is that everyone wants a good deal, and some might try to get it in ways that are more assertive than others. Breathe, maintain professionalism and take the lows as par for the course (see point 1). The consumer may not always be right, but you don’t necessarily have to be affected by it. At the end of the day, it’s just stuff, isn’t it?
(Also read: How to Get Rid of Clutter and Get Organised)